Terms and Conditions

Welcome to JaneCosmetics Ltd. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions. These terms govern your use of our website and services. If you do not agree with any part of these terms, you must not use our website or purchase our products.

1. General Information
1.1 JaneCosmetics Ltd is a company registered in England and Wales and operates in accordance with applicable UK laws and regulations.
1.2 Our website is intended for individuals aged 18 years or over. By using our website, you confirm that you meet this requirement.
1.3 These Terms and Conditions form a legally binding agreement between you (“the Customer”) and JaneCosmetics Ltd (“we”, “us”, “our”).

2. Products and Availability
2.1 All products listed on our website are subject to availability. We reserve the right to limit quantities, amend product details, or discontinue products at any time without prior notice.
2.2 We make every effort to ensure that product descriptions, pricing, and images are accurate. However, slight variations in packaging, colour, or design may occur due to manufacturer updates.
2.3 Certain products may be restricted based on geographic location or local regulations. It is the Customer’s responsibility to ensure compliance with applicable local laws.

3. Orders and Payments
3.1 An order is confirmed only once full payment has been successfully received.
3.2 We accept major debit/credit cards and secure online payment methods. All payments are processed through secure payment gateways.
3.3 We reserve the right to refuse, cancel, or suspend any order in cases including but not limited to suspected fraud, pricing errors, or stock unavailability.
3.4 All prices are displayed in GBP (£) and include VAT where applicable, unless otherwise stated.
3.5 JaneCosmetics Ltd is not responsible for any currency conversion charges or additional fees imposed by your bank or payment provider.
3.6 Promotional offers and discount codes are subject to specific terms and cannot be combined unless expressly stated.

4. Shipping and Delivery
4.1 We deliver within the United Kingdom and selected international destinations. Shipping costs and delivery times vary depending on location and selected delivery method.
4.2 Estimated delivery times are provided for guidance only. UK orders are typically delivered within 3–5 working days. Delays may occur due to courier issues, customs procedures, or circumstances beyond our control.
4.3 Customers are responsible for providing accurate delivery information. We are not liable for delays or losses resulting from incorrect or incomplete address details.
4.4 Risk of loss and title to the products pass to the Customer upon confirmed delivery.

5. Returns and Refunds
5.1 In accordance with UK consumer law, unused and unopened products in their original packaging may be returned within 14 days of delivery.
5.2 To initiate a return, Customers must contact us with their order number and details.
5.3 Refunds are processed within 7–10 working days after receipt and inspection of returned items. Refunds will be issued to the original payment method only.
5.4 Shipping costs are non-refundable unless the return is due to a fault, damage, or error on our part.
5.5 For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless faulty.
5.6 We reserve the right to refuse a refund if returned items do not meet the stated conditions.

6. Intellectual Property
6.1 All website content, including but not limited to text, graphics, logos, images, and design elements, is owned by or licensed to JaneCosmetics Ltd.
6.2 No content may be reproduced, distributed, or used without our prior written consent.
6.3 Use of our website does not grant any rights to use our trademarks, branding, or proprietary materials.

7. Limitation of Liability
7.1 To the extent permitted by law, JaneCosmetics Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
7.2 Our total liability for any claim relating to an order shall not exceed the value of the purchased product(s).
7.3 We are not responsible for damage resulting from misuse, mishandling, allergic reactions, or failure to follow product instructions.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.

8. Privacy Policy
8.1 We are committed to protecting your personal data. Please refer to our Privacy Policy for full details on how we collect, use, and protect your information.
8.2 By using our website, you consent to the processing of your personal data in accordance with our Privacy Policy.

9. Amendments
9.1 We reserve the right to update or amend these Terms and Conditions at any time.
9.2 Any changes will take effect immediately upon publication on our website.
9.3 Continued use of the website constitutes acceptance of the revised terms.

10. Governing Law
10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information
Email: sales@janecosmetics.co.uk
Phone: +44 785 1499075
Address: 1 Wilstone Close, Hayes, UB4 9RL, United Kingdom